Published
February 22, 2018
Category
Web Development/BigData
client
Panchashil
Support system web
Support Ticket system to give seamless support experience
The Challenge & Solution
Client needed support system where there support engineer can track all tickets raise by end customers. They can track all activity on ticket and give seamless experience to customers.
Ticket System allows users to create tickets and get support from your staff. It comes with a built in knowledge base, so you can create detailed articles to give extra support.
Create and restrict your staff to specific ticket categories, get notifications of newly created tickets and more. We offer great support and it’s very easy to install. It also has an optional payment system built-in that allows you to create Premium Plans for users to buy in order to receive support. It’s powered by MYSQL and PHP with CodeIgniter 3.1.9, making it a very robust solution.
02. Working Process
We follow agile methodology. which is used to bring the uniformity of program execution across all the SDLC phases in Project
Perfection. Since SDLC phase initiatives are very diverse in nature it will pose challenge in managing and
governing these with distinct approaches, with no uniformity on tracking the milestones. The Agile
approach will ensure following:
• Uniform Project Execution – Ensure that the overall program plan has consistent tracking
mechanism for each track by avoiding the ambiguity that will arise due to different interpretation
of status coming from different track.
• Uniform Milestones – It is planned that milestones will be made uniform across all tracks in order
to achieve intermediate states and final states with business objective in mind. Commonality in reference to project approach: While
crafting proposal, it was observed that multiple approaches for multiple tracks will also impact the
project execution as these refer to different terminology.
• Reduce Project Risks – In an unforeseen situation, where a project is halted in the middle, it must
be able to start from the end of the previous phase and not from the beginning.
• Better Governance – The uniformity and standardization achieved in this approach will help
achieve better transparency and control over the progress of the program.
03. Perfect Result
We deployed complete support system which help client to manage support system effectively. Client can mainly focus on service and product now. for support there backend engineer start using system and it reduces there work in large number.
Below are some benefits clients are getting
– Reduce manpower for support
– Reduce support expenses
– Improve support system and increase customer satisfaction
– Complete transparency in support flow
