There was a need to create a strong backup for the smooth functioning of the process of getting a reservation request, forwarding it to the hotel, providing more options to clients and handling the payment in the end. The challenge was to set up a strong customer and back office support to handle the large number of PriveTable online hotel reservations requests coming in everyday.
Challenges:
– Absence of real-time integration with external systems
– Pulling out reports for each property was very time consuming and cumbersome.
– Absence of centralized monitoring or single point reporting
– No real-time reports and instant monitoring causing delayed decision making.
We proposed an effective hotel booking system which will help all users of hotels to book hotels online. For backend employee of hotel chain we gave dashboard which will give them overall idea about bookings and properties. Front user can book hotels effectively from online payments. They can view all hotel property details online.