Though sales fuel your business, but customer support system decides the lifetime of your business. That’s why the major players like flipkart, Amazone, magicbricks and 99acres.com are more prudent on their after sales service and customer support.
To provide High class customer support, your dot com business should be integrated with effective integrated voice response system (IVR). There are various market players available, those provides the best IVR system.
Case : One of our client has started his dot com business in the real estate industry. It is already well established company in construction and real estate domain. For them, we have designed multi-vendor system. Here portal works as a middle man between the customer and property seller. So there was highly prioritized requirement for IVR system.
Inside the portal, we have designed various roles. As a super admin assigns the role to user, user can access the portal and perform the operations.
For the user role called ‘Telecaller’, required the IVR integrated. Though there are various market players in the cloud based IVR system industry, but after proper analysis we found ‘Exotel’ as a more efficient and easy for integration with our system.
Exotel is cloud base IVR system. It smartly manages the calls. If any executive seems busy on another call, it passes the call to the next executive. If all executives are busy then it’s keep callers waiting until any of the executive gets free.
Inside the portal, we have successfully integrated the Exotel, if the caller is registered on the portal we automatically pulled the caller’s data on the executive’s screen. We maintained the caller’s history on the portal.
Apart from this, there is one more important functionality for executives. When executive wanted to call back to the caller, then it keeps the line busy for another caller, hence we used the profile contact no. There we use the other contact no for the calling but exotel displays the master contact no on the receiver’s screen. That reduces caller’s pain to call back again.
For the Demo and to know more about us
Visit: www.leometric.com
Email: contact@leometric.com
Ph. 020 – 65308787
Mobile: +91 – 9922374419
